Molteno Creations - Terms & Conditions – She Wore Flowers

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Molteno Creations - Terms & Conditions

Processing time
The time I need to prepare an order for shipping varies depending on the intricacy of the item, but dispatch will be between 1 to 4 weeks. 
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We're also not responsible for delays due to customs.
Returns & Exchanges 
Due to the made to order nature of our items, we do not accept returns, exchanges or cancellations but please contact me if you have any problems with your order. If the garment fit is very far off what it should be, or you are unhappy with the quality, I will accept refunds. Should minor tweaks be required to get the fit perfect, that will not be grounds for a refund as the perfect fit can not be guaranteed and in the majority of made to measure dresses even minor alterations are required by a local tailor. 
Frequently Asked Questions

Can I customize a design?

Yes, I am more than happy to customize orders please contact me via the Custom Orders page for a quote if applicable and to discuss your preferences.

Can I get my order sooner than the stated lead time?

Yes, if my current production schedule allows for it and depending on what is ordered, some items are quicker than others, or I may have stock, please convo to arrange a specific deadline.

Do you offer express shipping?

Yes, we ship express by default via DHL International Express, with full real time tracking, in most cases 2-5 business days after manufacture. Please convo if you need your order by a specific date.

Please ensure you take the time to read the SWF Customer Terms and Conditions which further detail our service as well as restocking fees associated with returns and refunds.

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