Luna Bride - Terms & Conditions
Please allow 3 months to make your gown. If you need your dress sooner, that is no problem, just let us know and we can do a rush order for you in as little as 3 weeks.
We make all of our gowns in standard UK sizing, 6, 8, 10, 12, 14, 16, 18. If you are unsure which size you are please get in touch and we can help!
We send all of our parcels securely via Royal Mail or UPS.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Luna Bride or SWF are not responsible for delays due to customs.
Returns & Cancellations
Sorry we do not offer returns unless there is something wrong with the item.
As all items are handmade to order the dress is made especially for each client.
If you want to cancel your order after 10 days of purchase we can refund you 50% of the amount as the other 50% is a deposit for materials.
It is advisable to dry clean our gowns with a green dry cleaners that doesn't use chemicals.
Please ensure you take the time to read the SWF Customer Terms and Conditions which further detail our service as well as restocking fees associated with returns and refunds.