Jordan de Ruiter - Terms & Conditions
REFUNDS & EXCHANGES
Clothing (apart from lingerie and gowns) can be exchanged for other sizing or store credit if we are contacted & the item is postmarked within 14 days of receiving the item. In the rare case we cannot exchange for the exact item alternate options will be given. Buyer assumes costs of shipping the original item back but the second item will be shipped at no additional charge.
Unfortunately we cannot accept returns for a full refund at this point in time. However be assured we will always do everything within our power to make sure you end up with a perfect item. Items sent back without getting in touch with us via email will be sent back to you. Please contact us prior to returning any items. Lingerie cannot be exchanged.
Depending on fabric content & style the sizing on our items can be unique to the item. Please see the page of the item you are interested in to see recommended sizing. If you are unsure about what size to purchase please contact us using the form on our contact page, or below and we will be in touch ASAP with our recommendations for sizing.
BRIDAL & BRIDESMAIDS
We love custom orders! If you want to discuss a custom dress please contact us using the form below. Typically we ask for a inspiration board, which we will use to send back a few sketches. We are located in Toronto, Canada so if you are local you are welcome to set up a meeting to discuss wedding dresses & bridesmaid dress styles in person.
Any style that you order 3 or more of the same item qualifies for our 15% bridesmaid discount. Please note: Custom bridesmaid styles/colours typically do not qualify for our 15% bridesmaid discount. Please contact us if you wish to order multiples and a custom order will be set up for you.
Every item has a shipping timeline associated with it, these can vary depending on how busy we are. If you order multiple items the longest shipping time applies, if you would like your items to ship as ready please contact us. If you need an item rushed please do not hesitate to contact us PRIOR to ordering and a custom rush order will be set up.
Please ensure you take the time to read the SWF Customer Terms and Conditions which further detail our service as well as restocking fees associated with returns and refunds.