Dame & Maiden - Terms & Conditions
I make all of these dresses to order. You can either specify what size you want, or give me your measurements for a perfect fit. My processing time is always changing depending on my workload or customization on your order. I can answer any questions about order time via conversation.
If you think one of my dresses is the dress you want, please order if you can as fabrics sell out and I can't guarantee the dress will be there closer to your date. The more time we have for the process the better so I can deliver the best service and product.
If you have any questions or custom requests please send me a message! I'm happy to help.
RETURNS & EXCHANGES
ALL SALES FINAL. Please read all care instructions on the listing before purchasing the item. There will not be refunds. Please read all measurements and sizing info. I do free alterations for the life of the dress so if you need anything done or fixed I will be happy to do that for you.
There are absolutely no refunds on custom orders or bridal.
My customers' satisfaction is extremely important to me, for that reason I make each item to order for your measurements or size preference.
Kindly take extra care with your measurement for beautifully fit .
I advise that you attend a qualified dressmaker for accurate body measurements for bridal dresses. I work to your specific details and cannot be responsible for incorrect measurement submissions.
Please measure shoulder to hem vertically down over the fullest part of your bust down to the floor with heel height included if any. It is important that you do not do this measurement yourself. If you do, you tend to bend over to read the measurement causing a measurement that is too short.
I am not responsible for inaccurate measurements. I am happy to assist you or the professional should there be any questions. I welcome phone calls and FaceTime calls to make sure everything is correct. Simply message me to arrange a call.
In the event your dress does not fit correctly due to your incorrect measurements, I charge a fee for fixing those mistakes in fit.
During the process of making your custom hand made wedding dress, minor alterations may be needed. I offer free alterations on my dresses, but you must pay the return shipping back to me. I cover shipping charges back to you.
If, however, you are unhappy with your purchase please contact me as soon as possible to find the best solution.
All my dresses are made to order and I put much effort into making them for you this is why I can not accept returns. I do not make custom made to measure dresses for you to try and later on decide you do not like. I will not accept returns for custom order or bridal dresses.
Please think it through carefully before placing your order and ask all your questions which I'll be more than happy to answer. I am not responsible for a return of a dress you decide you don't like.***
I at times sell sample dresses made as new designs that are photographed and shot professionally to sell on my site. These are generally sold at over half off and are worn once, there is only one at the size and price listed. I do offer free alterations if it's too big for you. There are absolutely no returns on sample dresses. There are absolutely no returns on sample dresses that have been altered to fit your size. No exceptions.
All my designs are made with extra care and being carefully inspected by myself before dispatch. In the unlikely event of faulty items, please contact me immediately with a description of the fault . I will get back to you as soon as possible and send you a replacement item as quickly as we can if it is indeed proved to be faulty.
The dresses do not include any accessories such as jewelry, gloves, shoes or other accessories pictured.
International Buyers - Please Note: Import duties, taxes & charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges. *** We ship using USPS priority mail unless specified otherwise in the auction. We are open to using flat rate boxes and combining items to help save on shipping costs.
Please ensure you take the time to read the SWF Customer Terms and Conditions which further detail our service as well as restocking fees associated with returns and refunds.