Alice & Mae Bridal - Terms & Conditions – She Wore Flowers

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Alice & Mae Bridal - Terms & Conditions

PROCESSING TIMES

The time we need to prepare an order for shipping varies. For details, see individual item product pages.

ESTIMATED SHIPPING TIMES

  • Canada: 1-2 weeks
  • United States: 1-5 business days
  • Europe: 1-4 weeks
  • Australia, New Zealand and Oceania: 4-6 weeks

We will do our best to meet these shipping estimates, but cannot guarantee them.  Actual delivery time will depend on the shipping method you choose.  We can not be held responsible for delayed shipping due to delays in customs or delays related to weather.

SHIPPING INFORMATION- DOMESTIC ORDERS

Items are shipped via United States Postal Service. Available USPS shipping services are:

  • USPS Ground {2-9 day delivery}
  • Priority Mail {1-3 day delivery}
  • Priority Mail Express {1-2 day delivery}

Selection for shipping service can be made at checkout.

SHIPPING INFORMATION- INTERNATIONAL ORDERS

We ship worldwide!  Items are shipped via United States Postal Service. Available USPS International shipping services are: 

  • Priority Mail International {6-10 day Delivery}
  • Priority Mail Express International {3-5 day delivery}

Selection for shipping service can be made at checkout.  If your country is not available for selection during checkout, please contact us and we will be happy to add your country to our database.

CUSTOMS AND IMPORT TAXES

International buyers (outside of the U.S) are responsible for all customs and import taxes that may apply.  We are not responsible for delays due to customs. International buyers, please ensure you understand what your specific customs and import taxes will cost prior to purchasing from our store.  If a package is unclaimed and returned to us, we are not responsible for the shipping costs and can not refund the item.  We will not mark packages as gifts on customs forms.  Please do not contact us with this request.

RUSH ORDERS

 If a rush order is needed to receive an item faster than the stated production time and there is availability in our production calendar, we may have the ability to create your piece more quickly.  A rush fee will be required to speed up the process.  Please contact us prior to purchasing your item regarding your rush order, so that we may confirm the availability in our production calendar.

PACKAGING

Your piece will be wrapped up with the upmost care in our beautiful packaging. Headpieces and other hair adornments will be accompanied with a keepsake duster bag and a sturdy keepsake box to ensure safe keeping for years to come.  

RETURNS & EXCHANGES

Due to the delicate nature of our items we are unable to accept returns or exchanges for our items, because they are made to order for your chosen specifications. This policy is inclusive of our custom designed pieces.  Please consider all items seriously before purchasing.  We are happy to work with you prior to purchasing an item to help decide what colors, details, and styles might work best with your wedding day attire.  You may also purchase fabric color swatches to ensure you have chosen the correct fabric color.  

HANDMADE ITEMS

Each piece is made individually by hand, which by nature means that each piece will be unique to itself. Slight differences in item to item may occur, however your item will always reflect the original image very closely.

VEIL CARE

Once your veil has arrived, remove the veil from packaging and hang or drape the piece to release wrinkles naturally. If stubborn wrinkles remain prior to your wedding day, lightly steam or iron on lowest setting to release any remaining wrinkles. The veiling is extremely delicate and too much heat will irreparably damage the fabric. Test iron heat or steamer on the least noticeable area to ensure the settings are desirable.

 

Please ensure you take the time to read the SWF Customer Terms and Conditions which further detail our service as well as restocking fees associated with returns and refunds.

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